99x0's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains — what data is collected, why it is collected, and how it is kept secure.
This Privacy Policy applies to all services and activities of the 99x0 platform. By using this site, you are considered to have accepted all the terms of this policy.
1. Introduction & Purpose
99x0 is a safe and transparent online gaming platform for players in Bangladesh. We believe that every user's personal information is their own asset, and protecting that asset is our fundamental responsibility.
The purpose of this Privacy Policy is to fully inform you — how 99x0 collects your information, for what purposes it is used, how long it is stored, and under what circumstances it may be shared with third parties. Our goal is to earn your trust by maintaining complete transparency.
This policy may be updated from time to time. If there are any significant changes, we will post a notice on the site. The latest version will always be available on this page.
2. What Information Is Collected
Registration & Identity-Related Information
When opening an account, we collect the following information:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
- National ID or passport number (when identity verification is required)
Financial & Transaction-Related Information
Financial information required at the time of deposits and withdrawals is collected:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
We do not store any full card numbers or banking PINs.
Usage & Technical Information
Information automatically collected while using the site:
- IP address and device type
- Browser type and version
- Operating system
- Pages visited and session duration
- Game history and betting patterns
- Login and logout times
Cookies & Tracking Technology
99x0 uses cookies and similar technologies. These help manage sessions, remember user preferences, and improve site functionality.
You can control cookies from your browser settings. However, disabling cookies may cause some services to not work properly.
3. Purpose of Using Information
99x0 uses collected information for the following legitimate purposes:
- Account creation and login process
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Storing game results and history
- Providing assistance through the support team
- Age verification (confirming 21+)
- Prevention of identity fraud
- Required verification to prevent money laundering
- Monitoring unusual account activity
- Enforcing responsible gaming policy
- Analyzing and improving user experience on the site
- Identifying and resolving technical errors
- Planning new features and games
- Sending important account notifications
- Transaction confirmation messages
- Informing about service changes
- Relevant promotional information (subject to consent)
4. Sharing Information with Third Parties
99x0 does not sell or rent your personal information to third parties for any commercial purpose. However, limited information may need to be shared in specific circumstances:
Necessary information is shared with payment processing providers (bKash, Nagad, Rocket, bank transfer), technology infrastructure, and cybersecurity service providers. These partners are required to comply with 99x0's privacy standards.
We may have a legal obligation to disclose information as part of a court order, a lawful request from law enforcement agencies, or any other valid legal process.
Information may be exchanged with industry-level security organizations to prevent money laundering, fraud, or other illegal activities.
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, NetEnt) may process a portion of gameplay data, but only to the minimum extent necessary.
5. Data Security Measures
99x0 follows industry-standard technical and administrative measures to protect your information. The key components of our security framework are:
- SSL/TLS Encryption: All communications on the site are protected by SSL encryption, which keeps data transfers out of reach of third parties.
- Password Hashing: Your password is not stored directly — it is kept in hashed form using a strong encryption algorithm.
- Access Control: Only authorized staff can access user information within the necessary limits.
- Firewall & Intrusion Detection: Automated monitoring systems immediately identify suspicious activity.
- Regular Security Testing: Regular audits and penetration tests are conducted to identify system vulnerabilities.
- Data Minimization: We only collect information that is genuinely necessary to provide the service.
However, it is not possible to guarantee 100% security for data transfers over the internet. You also bear partial responsibility for keeping your password and account information confidential.
6. Data Retention Period
99x0 retains your information only for as long as it is necessary or a legal obligation exists. The retention policy is described below:
- Active Accounts: All relevant information is retained while the account remains active.
- Closed Accounts: Even after an account is closed, financial transaction records may be retained for a specified period to meet legal obligations.
- Gameplay History: Retained for a reasonable period to ensure fair play and for dispute resolution.
- Marketing Consent: If you opt out of marketing communications, the consent record is retained, but communications cease.
At the end of the retention period, personal information is securely deleted or anonymized.
7. Your Rights
As a user of 99x0, you have the following rights over your personal information. To exercise these rights, please contact our support team:
Right to Access
If you want to know what information we hold about you, you can submit a formal request.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your information be deleted, though this may not be possible if a legal obligation exists.
Right to Restrict Processing
In specific cases you can request that the processing of your information be limited or suspended.
Right to Object
You can opt out of receiving marketing messages at any time — it will take effect immediately upon request.
Right to Data Portability
You can request to receive your personal information in a structured and machine-readable format.
8. Protection of Minors
99x0 strictly prohibits providing services to individuals under 21 years of age. This platform is for those aged 21 and above only.
We have an age verification process in place during registration. If any account holder is found to be a minor, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using this platform, please notify our support team immediately.
9. Policy Changes & Updates
99x0 reserves the right to update this Privacy Policy at any time. Changes take effect immediately upon being published on this page.
For significant changes — particularly those that directly affect your rights or the way we use your information — we will notify you via your registered email or through a notice on the site.
Continuing to use the site after changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
Questions about privacy?
For any questions about this policy or your personal information, our support team is available 24/7 to assist.
Support is available in both Bengali and English